Frequently Asked Questions
How do I sign up for e*Teller?
Signing up is now as simple as clicking on "SIGN UP for e*Teller," this link is also available on Pyramid’s homepage at www.pyramidcu.com. You will be asked to fill out a brief e*Teller application, asking for your Pyramid account number (all of the numbers BEFORE the dash), name, social security number and birth date. If the information matches what Pyramid has on file, you will receive an automatic approval and a random generated password is displayed on your screen. You can then logon to e*Teller right there. You will need to change your password. Be sure to follow the password guidelines. Passwords must have at least four ALPHA characters and two NUMBERS.
If the information does not match, you will receive an email stating that you e*Teller application is PENDING. Pyramid also receives an email with this information. We verify the information and processes or decline the e*Teller application. If approved, the member is mailed (via postal mail - as email is not a secure method of communication) a temporary password. Generally, members will receive the password within three to five business days of application.
What is a PIN (Personal Identification Number)?
A Personal Identification Number (PIN) is your password for logging into e*Teller. Your PIN should never be shared with anyone or written down where others can access it. If you enter your PIN wrong three (3) times, your e*Teller access will be disabled. To unlock your account or have your password reset, contact us at 520-795-7950 or 1-800-947-9726.
Do I have to log off?
When you are finished using e*Teller, you should use the ‘Sign Out’ link in the top right corner of the e*Teller screen. This ensures that your account access has been terminated. If this is not done, you will automatically be logged off after several minutes of inactivity.
How many transactions/inquiries can I do? per visit? per day? per month?
Inquiries and most transactions are unlimited. Account restrictions, which are explained in the disclosures which you received when you opened your account, apply to online banking.
What types of transactions can I do?
You can obtain balances, tax info, history and other details, on all of your accounts; Make transfers between accounts; View and print copies of cancelled checks; Make loan payments; Review account activity; download account info to money management software; Apply for loan; Pay bills online, and more.
How current is the information?
The available balances are real-time and will change throughout the day based on your account activity. All transfers, withdrawals and/or payments made through e*Teller are processed immediately, and can be verified by returning to the summary Account Balances screen.
How far back does the history go?
The default view is the last 30 days of account activity. Using the ‘History’ tab, you can select any time period to view account activity for the last two years .
Can I transfer funds from my account to my spouse’s account?
Yes. You should be able to transfer funds between all accounts on which you are a joint owner. You must first set up a "Cross Account Password" for each account. This password cannot be the same as your e*Teller logon password.
To set up a Cross Account Password, select "Edit Passwords" on the menu bar on the left of the screen. Select "Cross Account Password." Leave the "CURRENT PASSWORD" field empty and enter your desired password. Be sure to follow the guidelines for password length and character requirements. Then, repeat the process for each of the other accounts you require online access to. (If the Cross Account Password is not an option in the Edit Passwords menu, the account has not been enabled for cross account activity - refer to Pyramid staff for assistance.)
Once the passwords are created, select the appropriate action from the left menu bar - Transfer to Other Account or Loan Pmt to Other Account. Enter the account number (all numbers BEFORE the dash) and the Cross Account Password for the account you want to make a transfer and/or loan payment to. Complete your transaction.
Is there a way to authorize someone else to use my account? How?
No. The only way that someone else can access your account is if you give them your account number and password. However, this would allow that person to access your account whenever they wanted to and let them do whatever they wanted to. We suggest that you do not share your account number or password with anyone.
What if I forget my password?
If you forget your e*Teller and/or Cross Account password, contact Pyramid at 520-795-7950 or 1-800-947-9726 and we will reset your password. You can also set a "Password Prompt" in the Edit Passwords menu. As long as you have a current email address on file with e*Teller, by answering your prompt correctly, your password can be sent to you via email.
Can I use e*Teller outside the United States?
Yes. Since e*Teller is an Internet-based program, it is available worldwide.
Does e*Teller have a bill pay service?
Yes. Pyramid offers a FREE Bill Pay service as well through e*Teller.
Do I need to install any special software? What is the required computer equipment, software and browser?
All you need is a computer and Internet access. To ensure the highest level of security for our e*Teller service, Pyramid uses 128-bit encryption. Before accessing e*Teller, be sure you are using the latest version of your Internet browser software. Our site is best viewed with Netscape 6.0 and above, Internet Explorer 5.0 and above, and Mozilla 1.0 and above. Recommended screen resolution is 1024 x 768 or higher. Online applications require Javascript to function properly.
How secure is e*Teller?
Pyramid Credit Union strives to use the latest technology to protect your account information from exposure to unauthorized persons. Listed below are pieces of this security system:
We require an account number and password that you create (we do not have access to your password) to access your account.
We use 128-bit encryption to process your transactions and rely upon industry standard "secure socket layer" (SSL) encryption to process your transactions. Email should never be used to communicate account or password information. Email is not a secure method of conveying private or personal information. You should not store your account number and password on your computer using Windows software. You should not store secured pages in your cache or leave your computer unattended while logged into our web site. We do use "cookies" to verify who you are while using online banking; these cookies will expire after a brief time with no activity.
Can I download my account information to money management software?
Yes. Pyramid’s e*Teller has an Output option for downloads in QIF and OFX formats for Quicken (all versions PRIOR to 2005) and Microsoft Money. Select the "History" tab in the left menu bar. Then select "Output Format." The default is "view to screen." Use the dropdown menu to select the appropriate format.
e*Teller
